Questions, answered

Personalization, shipping and care. Can't find your answer? Write to us below.

Personalization

How do I add a name?

Choose the design on Etsy and type the name in the personalization box before you add it to your cart.

Will the name be in capitals?

Yes, we print names in capitals, so "Olivia" becomes OLIVIA. If you'd like it written differently, say so in the personalization box.

Can I add more than a name?

Yes, any short text works instead of a name. The more letters you add, the smaller they are printed, so short texts read best.

Will I see a preview before you make it?

No. We print your text exactly as you write it in the personalization box, so please check the spelling before you order. For custom orders we do send a design preview.

Can I order without a name?

Yes. Personalization is optional on every design.

Shipping

How long does delivery take?

We ship from Istanbul by express courier (TNT, FedEx or UPS). To the US it typically takes 2–4 weeks from your order. Etsy shows the exact date at checkout.

Will I pay customs or import duties?

US orders, no. US customs duties are included in the price (delivered duty paid). For other countries you may need to pay import fees on delivery. Message us on Etsy if you'd like to check first.

How much is shipping?

Etsy calculates the shipping cost for your address and shows it before you pay.

Do you ship worldwide?

We ship to many countries. Etsy shows at checkout whether we ship to yours, with the delivery estimate.

Can I order several pieces together?

Yes. For larger sets, or a set with different names, see our custom and bulk orders page.

Returns & cancellations

Can I return or exchange an order?

We don't accept returns or exchanges. You can cancel within 24 hours of purchase.

Can I cancel an order?

Yes, within 24 hours of purchase. Request it on Etsy.

The product

What are the money boxes made of?

Plywood and MDF, with a glossy print on the front and back, a clear acrylic front and water-based, non-toxic paint.

How do the coins come out of a money box?

The back opens like a photo frame. Take it off, take the coins out and close it again.

How do the Henki Shore boxes work?

Shells and sea glass drop in through a round window. The back opens like a photo frame, so you can rearrange them. Sizes are on each product page.

Is it a toy?

No. Our pieces are decorative keepsakes for display. Please keep them out of reach of small children.

How do I clean it?

Wipe it clean with a cloth.

Still have a question?

We're İpek and Sevim. We reply within 24 hours.